Operational Training and Documentation professional with over 15 years experience in operations departments in companies from different sectors, countries and sizes, leading customer service, technical help-desk and logistic departments in SMEs and MNCs. Throughout these years I have experienced implementations of ERPs, CRMs and other management software from different business areas, both standard as custom software.
This experience inspired me to develop an smart training method that helps companies to create successful operational training programs, maintaining their productivity in the implementation process.
