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Don’t explain the hammer – 3 steps to perform before you start writing a manual

24 June, 201910 April, 2020 Rik GabriëlsSin categoría

We recently bought a home appliance. It was something that was going to improve our quality of life substantially so we looked forward to it. Now, after several weeks of use, the device not only meets all our expectations, it […]

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How to (de)motivate people: the swimming case

21 August, 201810 April, 2020 Rik GabriëlsSin categoría

Negative messages lead to negative behaviour, positive messages to positive behaviour. A couple of days ago I heard a very interesting interview with a sport psychologist on the French radio station France Inter. He explained about a scientific experiment with […]

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The importance of a joke

12 December, 201710 April, 2020 Rik GabriëlsAttention, Classroom, professionalize, Sin categoría, Training, Webinar

Jokes are important during training sessions, but don’t turn your training into stand-up comedy. Boring? What can you do to maintain your training session not only bearable but also interesting, even entertaining? Sometimes it might be hard for trainees to […]

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During training , does the global vision matter ? Well it does and very much so.

13 October, 201710 April, 2020 Rik GabriëlsSin categoría

In my previous post, I explained why it is not a good idea to leave the training in the hands of the technical department and just this week I had the opportunity to speak with a person who works in […]

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Three reasons why the technology department should not do training

15 August, 201710 April, 2020 Rik Gabriëlsprofessionalize, Sin categoría, Training
Training frustration

Preliminary Consideration: I write this post with the highest respect and affection in mind towards the people who work in technology departments, with whom I have always had an impeccable relationship. The temptation to burden the technology department with the […]

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rik gabriëls

Rik Gabriëls

Operational Training and Documentation professional with over 15 years experience in operations departments in companies from different sectors, countries and sizes, leading customer service, technical help-desk and logistic departments in SMEs and multinationals.

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Sophia Antipolis / Barcelona
hello@moggyl.com
(es)+34679821472 (fr)+33783603154
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